FAQs

Absolutely. The 360° ergonomic support design helps support your neck and shoulders in any resting position — whether you're traveling, working at the office, or relaxing on the couch. You can also switch between two wearing heights for your preferred level of support.

Not at all. The outer layer is made with cooling fabric technology designed to regulate temperature and prevent overheating, keeping you comfortable even on long flights.

Yes. Choose between a compact travel pouch or capsule case — both pack down smaller than your phone, making it easy to slip into any bag or carry-on.

Of course. The removable cover is machine washable, making it easy to keep your pillow fresh, clean, and built to last.

We’re confident you’ll love your Roavana product. But if it’s not the right fit for you, we offer a 90-day free return policy. To be eligible for a return, the item must be unused and in the same condition you received it, including the original packaging.

This Privacy Policy describes how ROAVANA (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from https://www.getroanava.com/ (the “Site”).

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for support.

Examples of personal information collected:

Name
Billing and shipping address
Payment information
Email address
Phone number
IP address
Browser/device data

2. How We Use Your Information

We use your personal information to:

Fulfill orders and process payments
Provide customer support
Communicate with you about your order or promotions
Screen orders for fraud
Improve our products, services, and website performance

3. Sharing Your Personal Information

We share your information with third-party service providers to help us run our business and fulfill your orders (e.g., payment processors, shipping carriers, email marketing platforms).

We do not sell or rent your personal information.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

Types of cookies used:

Functional cookies
Performance cookies
Advertising cookies (if applicable)

You can manage cookie preferences through your browser settings.

5. Your Rights

Depending on your location, you may have rights under privacy laws, such as:

The right to access or correct your personal information
The right to delete your data
The right to object to or restrict processing

To exercise these rights, contact us at: service@nomayastudio.com

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

7. Security

We take reasonable precautions to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons. We recommend reviewing this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or want to make a complaint, please contact us at:

Roavana
contact@nomayastudio.com

We stand behind our gear and want you to feel confident on every trip. If something isn’t quite right, we’ll do our best to make it right.

30-Day Return Window

You have 30 days from the date of delivery to initiate a return.

To qualify:

• Items must be in like-new condition: clean, undamaged, and free from stains or signs of wear.

• Products must be returned in their original packaging.

• A $15 return and processing fee applies per order.

• All return requests must be submitted via email to contact@nomayastudio.com

• Once approved, you’ll receive a return label, please use it within 7 days.

Tip: Returns sent without prior approval will not be accepted.

Refunds & Store Credit

• Unopened items: Eligible for a full refund to your original payment method.

• Opened or lightly used items: Eligible for a refund or store credit, provided they are still in like-new condition.

• Refund timing: Refunds are issued within 10 business days after your return is received and inspected.

Damaged or Missing Items

Please inspect your order as soon as it arrives.

If your item is damaged or marked delivered but not received, contact us within 7 days at contact@nomayastudio.com

Include the following:

• Clear photos of the damage

• A photo of the SKU label on the packaging

Approved claims will be replaced with the same product, size, and color.

Claims submitted after 7 days or without proper documentation may not be eligible.

Order Processing Time

Please note we require 3–5 business days on average to fulfill your order before dispatching it. We’re committed to getting your order to you as soon as possible! Once dispatched, delivery times depend on your region. Please also consider public holidays that may affect shipping.

Pre-Orders& Backorders

If your order contains pre-ordered or back-ordered items,
we will ship available items right away and send the rest as soon as they're in
stock. So if you receive only part of your order, don’t worry — the rest is on
the way!

Tracking Your Order

Once your order ships, you’ll receive a confirmation email
and/or SMS with a tracking ID and a link to follow your package. Please allow
3–5 business days] for tracking info to become available. If you don’t see the
email, please check your spam or promotions folder.

Wrong Address Disclaimer

It is the buyer’s responsibility to ensure the shipping
address is accurate at checkout. Our team works quickly, so there's a small
window to fix any mistakes. Please reach out to us ASAP if you believe you’ve
entered an incorrect address.

Contact: contact@nomayastudio.com

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